Shipping policy
Order processing
All orders are processed within 1 business day (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. Processed orders are dispatched by our fulfillment partner within 1–3 business days.
Estimated delivery times
- United States: 7–15 business days after dispatch.
- Other countries: 10–25 business days after dispatch.
Delivery times are estimates and are not guaranteed. Deliveries may take longer during peak seasons, including the holiday period.
Shipping costs
Shipping costs, if any, are calculated and shown at checkout before you complete your purchase.
Order tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
Multiple packages
Orders with several items may ship in separate packages and arrive on different days, at no additional shipping cost to you.
Delays
If we are unable to ship your order within the time stated above, we will notify you by email and give you the choice to accept the new shipping date or cancel your order for a full refund. Delays caused by carriers, customs processing, severe weather or other events beyond our control may occur, and we will assist you in resolving them with the carrier.
Customs, duties and taxes
For orders delivered to the United States, any applicable import duties are included in your order total, and you will not be charged additional fees on delivery.
For orders delivered outside the United States, customs duties, import taxes and fees may be charged by the destination country on delivery. These charges are the responsibility of the customer.
Incorrect shipping address
Please make sure your shipping address is correct before completing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us within 12 hours of placing your order.
Lost or damaged packages
If your order has not arrived within 30 days of dispatch, or arrives damaged, contact us and we will send a replacement or issue a full refund.